1. Arrive ready to your appointment
Please arrive on time to your appointment and make sure you have already completed our Sugaring Client Consent form as well as review our COVID-19 Policies BEFORE your appointment. If you need to use the restroom, please do so before your appointment to avoid a shortened or incomplete service. The restroom code for women is 245 ENTER and for men is 542.

If you are past 5 minutes late, we will have to reschedule/cancel, in order to be considerate of our other clients as well as charge a no show fee of the full amount of the scheduled service. If your licensed esthetician decides to proceed with the service with a late arrival, please expect a shortened or incomplete service. Please read more on our policies by clicking here.
 
2. WE are located In Sola Salon
We are located inside Sola Salon in Suite #13. For a map and our address, click here.

3. We have plenty of parking available
Parking is free unless stated otherwise.

4. Check out our faq's for Skincare
Is it your first time getting getting a facial? Read our FAQ's to prepare for your appointment or for tips on before and after care by clicking here.

5. Expect a fee if you no show or cancel less than 72 hours given
We completely understand if you need to reschedule/cancel, however, we do require at least a 72-hours notice. If it's past the 72-hour mark and we are given at least a 24-hours notice, we do charge a late cancellation/rescheduling fee of 50% of the original price for the treatment scheduled. If we are given less than 24-hours notice, it is considered a "no show". "No show" clients will be charged 100% of the original price for the treatment scheduled. For more information regarding our cancellation policy, please click here.

6. schedule your appointments in advance
We get booked very quickly! If you have a preferred date/time, we highly recommend scheduling at least 4 weeks in advance and to check out our online booking. Plus, you can take advantage of our VIP Loyalty offer when you schedule your next appointment within 28 days from your last appointment with us. We do offer a wait list to those who would like to be contacted back to be scheduled in sooner. We promise that we will do our best to get you in on your desired date and/or time.

7. Don't wear make up
Our facials consist of 3 cleansing steps, however, wearing make-up at time of appointment may take longer to remove and you may have left over make-up residue.


8. Do you need to reschedule or cancel?
We understand that things get in the way so we made things really easy and convenient to cancel or reschedule with us. You can cancel or reschedule online by your confirmation or reminders from us in your email inbox or you can call/text us on our open hours here. Just make sure to give us at least 72-hours to avoid any late cancellation or late rescheduling fees.